Privacy Policy
Effective Date: July 2026
Website: heavenandheritage.com
1. Introduction
Welcome to Heaven and Heritage (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store, and protect your information when you visit heavenandheritage.com, contact us, make a booking, or use our travel and event management services.
Our services include Jim Corbett safari bookings, resort and hotel reservations, travel assistance, and destination wedding and event management.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on the services you request, we may collect different types of information.
Personal & Identity Information
For travel arrangements, accommodation, and official safari permits, we may collect:
Full name
Age
Gender
Residential address
Government-issued identification details
Aadhaar Card details
Passport details
Voter ID details
Driving Licence details
Other information required by relevant authorities
Certain identity information may be mandatory for safari permits or other regulated services.
Contact Information
We may collect:
Mobile phone number
Email address
Postal address
WhatsApp/contact details
Other communication information provided by you
Payment & Billing Information
For payments and bookings, we may collect:
Payment confirmation details
Transaction/reference numbers
Billing information
Payment status
Other information required to verify a transaction
We do not directly store complete credit or debit card details on our servers. Online payments may be processed through secure third-party payment gateways or financial service providers.
Travel & Booking Information
We may collect information relating to your booking, such as:
Travel dates
Safari preferences
Number of travellers
Accommodation requirements
Room preferences
Arrival and departure details
Special requests
Wedding & Event Information
For destination wedding and event planning, we may collect:
Event dates
Number of guests
Accommodation requirements
Dietary preferences
Decoration and theme preferences
Menu preferences
Vendor selections
Event schedules
Transportation requirements
Other information necessary to coordinate your event
Technical & Browsing Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Website pages visited
Approximate usage information
Cookies and similar technologies
3. How We Use Your Information
We use the information we collect only for legitimate business, operational, legal, and service-related purposes.
Safari & Government Permits
Guest information may be submitted to the Uttarakhand Forest Department, Corbett Tiger Reserve authorities, or other relevant government authorities when required to process Jeep Safari or Canter Safari permits.
Hotel & Resort Reservations
We may share relevant guest and booking information with hotels, resorts, and accommodation providers to complete and manage reservations made on your behalf.
Wedding & Event Coordination
For destination weddings and events, relevant information may be shared with selected service providers such as venues, decorators, caterers, artists, transportation providers, and other vendors necessary to deliver the agreed services.
Customer Support
We use your contact information to:
Respond to enquiries
Confirm bookings
Send booking vouchers
Provide invoices and payment confirmations
Share itineraries
Communicate changes or updates
Provide customer assistance
Legal & Safety Requirements
Your information may be used when necessary to comply with applicable Indian laws, government requirements, forest regulations, security requirements, fraud prevention, or emergency situations.
4. Information Sharing & Disclosure
We value your trust and do not sell, rent, or trade your personal information to third parties for their independent commercial marketing purposes.
However, we may share necessary information with trusted parties where required to provide our services or comply with applicable obligations.
Government Authorities
Information may be provided to:
Uttarakhand Forest Department
Corbett Tiger Reserve authorities
Law enforcement agencies
Other government or regulatory authorities
where required for permits, security, legal compliance, or other official purposes.
Hotels & Resorts
Relevant booking and guest information may be shared with the hotel or resort responsible for providing your accommodation.
Service Providers & Vendors
For destination weddings and events, relevant operational information may be shared with:
Event venues
Decorators
Caterers
Artists and performers
Transportation providers
Photographers
Accommodation providers
Other vendors involved in your confirmed event
Only information reasonably required to fulfil the relevant service should be shared.
Payment Service Providers
Payment-related information may be processed through third-party payment gateways, banks, financial institutions, and payment aggregators.
These providers may have their own privacy policies and security practices.
5. Data Security
We take reasonable technical, physical, and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration
Destruction
Government identification documents and other sensitive booking information are handled with appropriate care and confidentiality.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
6. Data Retention
We retain personal information only for as long as reasonably necessary for:
Completing and managing bookings
Providing customer support
Maintaining business and transaction records
Meeting legal or regulatory obligations
Resolving disputes
Preventing fraud or misuse
Fulfilling operational requirements
Safari permit and government identification information may be retained only for the period required by applicable law, government requirements, or legitimate operational purposes.
When information is no longer required, we may securely delete, destroy, or anonymise it where reasonably practicable.
7. Cookies Policy
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
Remember certain preferences
Understand website usage
Analyse traffic
Improve website performance
Identify technical issues
Enhance website functionality
You may disable or manage cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.
8. Third-Party Websites & Services
Our website or communications may contain links to third-party websites, hotels, payment services, social media platforms, or other external services.
Heaven and Heritage is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage users to review the privacy policies of third-party services before providing them with personal information.
9. Your Privacy Rights
Subject to applicable laws and legitimate business or statutory requirements, you may have the right to:
Request access to personal information held by us
Request correction of inaccurate information
Request deletion of information where legally permissible
Ask questions about how your information is being used
Withdraw consent where processing is based on consent, subject to applicable limitations
Certain information may need to be retained where required by law, government authorities, financial regulations, contractual obligations, or legitimate record-keeping requirements.
To exercise a privacy-related right, please contact us using the details provided below.
10. Children’s Privacy
Our website and services are not specifically directed toward children.
Where information relating to minors is required for a safari, hotel booking, family travel, or event arrangement, such information should be provided by a parent, legal guardian, or authorised adult.
11. Changes to This Privacy Policy
Heaven and Heritage may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated Privacy Policy will be published on this page with a revised Effective Date.
We encourage visitors to review this page periodically for the latest information about our privacy practices.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Heaven and Heritage
Address: Ground Floor, Purani Aabkari Bambagher, Ramnagar, District Nainital, Uttarakhand – 244715
Email: info.heavenandheritage@gmail.com
Contact No.: +91 9084555749
Website: heavenandheritage.com
